Build, Buy or Both - Reading a CXO’s Mind

The build vs buy conundrum is not new to the Facility Management industry, but it continues to perplex even the best in the business. The rise of digital, and innovative solutions by startups in this space lead us to ask - What’s running through the mind of CXOs? In this micro book, we bring to you an exclusive conversation with Paul Bogan, Chief Development Officer at Serco on whether FM companies should build their own tech stack, buy from experts, or operate as partners.