120-Year-old legacy of a security firm, now a leading facility management behemoth

We are living in times when every organization wants to be perceived as a tech-enabled company. For Agriculture, we have Agritech. For finance, we have fintech similarly, from mining to transportation every conventional and forward-thinking firm wants to be known for their technology innovation. 

This is understandable and appreciable, however, there is one industry that is following the same thought process yet creating an example by putting their people at the front. Innovation that is delivered by the people for the people. 

Yes, I am talking about the facility management industry and its strong bonds with its workforce and staff. 

“Connecting People & places, perfectly.”

“Achieve your ambition”

“We are a force for action”

“People make places”

I am sure you must have recognized these taglines of leading facility management firms that are reflecting the immense respect and importance they have for their human resources. A trait that has been seen in legacy organizations that last for centuries.  

Well, In this blog we are going to discuss one specific firm that is celebrating its 120th anniversary this April. A firm that has seen world wars, the great depression, numerous epidemics (financial and health-related) and it stand stronger and growing and molding with the change. You might have guessed it right it’s ISS facility services, a facility management services company founded in Copenhagen now serving the world. A company that was started as a security provider now has evolved into an integrated service provider with offices in 30+ Countries and 59,000+ clients across various industry verticles.  

In this blog, we are trying to touch upon some of the innovative projects ISS facility services teams have delivered for commercial real estate clients.

Smart Energy Management

A multinational firm wanted to start a smart building program across its sites, which can analyze and monitor the energy performance of all its buildings. Importantly it was part of their 2030 Sustainability roadmap.

The team at the ISS introduced the Clockworks Fault Detection and Diagnostic (FDD) solution, to the client and Integrated the FDD solution with the native Building Management Systems. With this, the system analyzed granular data from HVAC, Chiller, compressor, and boilers to provide energy-saving insights. 

The team implemented the energy-saving measures and helped the client to save $202,000 per year while achieving the ROI of one year. 

Sustainability and building management

A global IT company wanted to meet Its published sustainability goals by reducing its annual energy consumption and creating a productive and efficient workplace.

ISS’s facility management team deployed a fault detection diagnostic solution over the client’s 15 buildings. With proactive maintenance schedules, they manage to carry maintenance and repair work on off-hours without disturbing the client’s workforce.

With all the solution implementation efforts, ISS helped the client to save $372,000 in annual utility costs. With all the proactive measures it also able to reduce the cold reactive call by 95%. In total, the savings help the client to reduce their operational expenditure by 10%. 

Mobile engineering

A multinational corporation wanted to outsource technical and maintenance-related services for their US locations. With this move, the client wanted to replace the existing in-house maintenance team and other outsourced vendors which will reduce operational costs and increase efficiency. 

With the proactive team of trained professionals, the FM team carried out a comprehensive maintenance strategy for energy-intensive assets and Implemented their own workplace management application FMS@ISS to reduce the response time and reactive calls. 

34 technicians were available to the client on-demand basis, who helped them save $579,000 within 5 months while delivering 100% in-scope services.

Customer experience and Productivity

A tech company was on a mission to create a great and engaging workplace experience for their employees, customers, visitors to help them improve their productivity and satisfaction at work. Note that the firm was part of FORTUNE’s “great place to work for” list.  

ISS’s FM team appointed workplace Experience Managers, an entirely new post to boost employee engagement and productivity. It also implemented ISS’s flagship workplace management application FMS@ISS at clients’ locations and offered ancillary tools such as Capital planning and brought financial transparency. 

As a result client’s work environment was ranked A+ and the customer’s retention score was improved to 72/100, which was based on salary, benefits and workplace environment.

There are many success stories, from ISS facility services where they have proved to be a people-centric organization that is excelling and innovative in every aspect of facility management from technology to business model innovation. If you like these success stories then give a big shout-out to the ISS team and congratulate them on their 120th anniversary. To read more about them click on this link.