How to Get Started With Xempla’s Remote Engineering Agent: For Solar Operations and Maintenance Providers

Managing solar asset operations and maintenance (O&M) is becoming increasingly complex. With multiple OEM platforms, lack of visibility across scattered data streams, and a reactive approach to asset performance / equipment issues, Solar O&M and AMC providers often struggle to keep costs down and deliver high-quality maintenance services.

Xempla’s Remote Ops Engineering Agent transforms solar O&M by seamlessly integrating your solar inverter and battery OEM platforms, unifying data streams, and automating the triaging and work order management process. With our engineering supervisors teaming up with the Agent’s autonomous workflows, providers can benefit from a complete managed services model — turning operations into a lean, data-driven, and optimized model for maximum efficiency and minimum hassle.

To leverage the full potential of the managed service model powered by Xempla’s Agent, it is crucial to understand the data connectivity and integration requirements. In this guide, we will walk you through everything you need to know to get started, what to expect in the first 12 weeks, benefits in store, pricing options, and more.

Data Requirements to Get Started

Ensuring a smooth and efficient integration process begins with connecting the right data sources. Xempla’s Remote Ops Agent integrates with inverter and battery OEM platforms, as well as work order management systems, to create a unified, data-driven solar operations and maintenance ecosystem.

API Connectivity to OEM Platforms

Most inverter and battery manufacturers provide APIs that grant access to real-time operational data and alerts. Xempla leverages these APIs to establish direct connections, enabling instant visibility into asset performance and potential issues. Integration requires only API keys and credentials, ensuring a minimal setup process without additional infrastructure changes. Xempla also supports multiple API keys per OEM, allowing providers to manage assets across various manufacturers seamlessly.

Integration With Work Order Management Systems

If you already use a CMMS or Work Order Management System, Xempla can integrate directly, ensuring a smooth transition with existing workflows. Alternatively, Xempla offers its Technician App, a built-in work order management system designed for enhanced data quality, automated workflows, and real-time issue tracking. This centralized approach streamlines maintenance operations, eliminating the need for managing work on multiple systems.

Supported Solar OEMs, Battery & Inverter Solution Providers

Xempla seamlessly integrates with leading inverter and battery OEM platforms, ensuring real-time data access, automated monitoring, and efficient issue resolution. Below are the manufacturers currently supported:

• Fronius: Fronius inverters are known for their high efficiency and advanced monitoring capabilities. Xempla connects directly to Fronius APIs, centralizing performance data, fault codes, and alerts to enable proactive maintenance and optimized asset management.
• SolarEdge: SolarEdge provides extensive real-time analytics along with their inverter and power solutions. Xempla’s integration ensures seamless access to SolarEdge system alerts and performance metrics, allowing O&M teams to triage and resolve issues faster while maintaining energy production efficiency.
• Sungrow: Sungrow’s inverters and energy storage solutions are widely used in utility, commercial, and residential solar systems. Xempla’s API integration enables automated data collection and AI-driven fault detection, reducing downtime and operational inefficiencies.
• Redback Technologies: Redback Technologies specializes in smart solar battery storage solutions. Xempla extracts real-time battery health, charge/discharge rates, and operational alerts from Redback systems, ensuring optimized energy usage and rapid fault resolution for improved solar O&M.
• Solis: Solis inverters offer cost-effective and reliable solar energy conversion. Through API connectivity, Xempla aggregates inverter diagnostics, failure alerts, and efficiency insights, empowering O&M teams to reduce unplanned maintenance costs and improve system longevity.

If your OEM is not listed here, Xempla can integrate with it if the manufacturer provides an API for accessing operational data and alerts. Integration is simple — we only require the API key and credentials to establish a secure connection. This ensures a seamless and scalable integration process and centralizes all your assets within Xempla’s platform.

Explore all our existing and upcoming integrations here.

Onboarding: What to Expect in the First 12 Weeks

Once connected, here’s what the first three months with Xempla Remote Ops Engineering Agent will look like:

1. Centralized Monitoring & Proactive Response: All OEM alerts are consolidated into a single intuitive interface, eliminating the need to manually check multiple portals and ensuring real-time visibility for prompt, proactive response to emerging issues.
2. AI-Powered Triaging & Work Order Automation: Xempla’s AI engine automatically analyzes and prioritizes alerts, and recommends precise actions. Our experts manage OEM interactions for any troubleshooting or triaging, generate work orders, and dispatch / update them to your CMMS / work order management system.
3. Transitioning to Leaner Maintenance Operations: The new system shifts O&M from a reactive to a lean, proactive, and efficient model, significantly reducing manual intervention, shortening response times, and lightening the triaging workload.

Key Benefits for Solar O&M Providers

Xempla’s AI-driven automation transforms solar O&M by cutting costs, reducing risks, and improving service delivery. Here’s how it drives measurable impact:

• Cost Savings & Operational Efficiency

By automating monitoring, triaging, and work order management, Xempla reduces O&M costs by up to 75%. The AI engine ensures smarter triaging, improving the conversion of alerts into actionable work orders, leading to faster issue resolution and leaner operations.

• Performance Guarantee & Risk Management

Xempla provides 100% risk coverage for contracts with minimum power generation guarantees, ensuring assets consistently meet performance benchmarks. Backed by real-time data and evidence, it helps avoid penalties and strengthens contractual compliance, even in challenging operational conditions.

• Revenue Growth & Enhanced Service Delivery

By enabling seamless servicing beyond warranty periods, Xempla helps O&M providers unlock new revenue streams. AI-driven automation ensures faster issue resolution, proactive maintenance, and improved after-sales support, enhancing customer satisfaction and long-term retention.

Case Study: EA Solar’s Transformation with Xempla

EA Solar, a leading solar O&M provider, faced significant operational challenges due to fragmented monitoring systems and reactive issue resolution. With Xempla’s Remote Ops Engineering Agent, they transformed their operations into a lean, proactive, and highly efficient model.

Before: EA Solar managed thousands of solar assets across commercial and residential sites, each relying on different OEM platforms for inverters and batteries. This fragmented ecosystem made it difficult to maintain consistent monitoring and issue resolution.

The lack of centralized visibility meant that customers often detected and reported issues only after experiencing prolonged downtime—sometimes with delays of 3-6 months. Without automated monitoring or proactive alerts, EA Solar’s teams operated in a reactive mode, manually checking multiple OEM portals, leading to high inefficiencies, increased labor costs, and slow issue resolution.

After: By integrating all OEM servers and BMS systems into Xempla, EA Solar gained real-time, centralized visibility into site-level data, alerts, and voltage insights. Instead of reacting to customer complaints, they could now identify and address potential failures before they caused downtime.

With Xempla’s Agent, every detected alert follows a streamlined process:

• Alert detected → AI-powered triaging initiated → Work order automatically created → Integrated into EA Solar’s CMMS.
• Once the work order is completed, the impact is assessed, recorded, and fed back into the system, strengthening Xempla’s AI-driven monitoring, analysis, and triaging capabilities.
• Over time, this continuous feedback loop enhances issue detection and triaging accuracy, making EA Solar’s O&M operations smarter and more efficient.

Towards an Autonomous Maintenance Model

As the Agent accumulates operational insights, the system continuously improves its ability to predict and resolve issues autonomously. Over time, work order generation becomes fully automated, with human intervention needed only in exceptional cases. With Xempla, EA Solar has solidified its position as an industry leader in solar operations and maintenance — ensuring maximum uptime, cost efficiency, and customer satisfaction.

• 18% Reduction in Maintenance Visits
• Drastic Reduction in Reactive Customer Calls
• Improved Customer Satisfaction and After-Sales Service
• Powerful Automation and Intelligence for Technicians
• Reduced Operational and Service Engineer Costs

How You Pay: Flexible Pricing to Suit Your Needs

Xempla offers a range of flexible pricing options for the Remote Operations and Engineering Agent to suit your organization’s needs:

1. Subscription Model: Pay a fixed monthly or annual fee.
2. Hybrid Model: Combine subscription fees with outcome-based pricing.
3. Outcome-Driven Model: Pay based on the results driven by the Agent.

Talk to our solutions expert to determine the best option for your organization.

Conclusion & Next Steps

Xempla Remote Ops Engineering Agent is the ultimate solution for Solar O&M and AMC providers looking to streamline operations, cut costs, and enhance asset performance and service for their customers. By consolidating data, automating triaging, and enabling proactive response, Xempla transforms your O&M for maximum uptime, reduced inefficiencies, and improved satisfaction.

Now is the time to elevate your O&M strategy with the power of AI and automation. Book a demo today or talk to an expert to discover how Xempla can help you run leaner, smarter, and more efficient solar maintenance operations.