FM Times Podcast
  • 10 Jul.2021
  • 6 min read
  • 218 views

People Vs Process Dilemma- False Dichotomy

by Umesh Bhutoria

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Having found the “true” purpose of doing what I do, I find it often disturbing when I hear #FacilityManagement leaders or professionals get into this People Vs Process Dilemma. This is a False Dichotomy. 

People who follow the processes are usually not the ones who have designed it or had any kind of say in designing the same. As the industry starts to thrive on digital transformation this False Dichotomy is set to only get bigger and needs a change in status quo and a perspective shift.

How can we bring that change? I cover all this and more in the episode. 

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